Raymour & Flanigan customers want to achieve their dream home while expressing their unique style. Our customers depend on us to deliver the furniture they’re looking for at a price that’s just as appealing. They expect the standard of excellence upheld by our knowledgeable home furnishing consultants, friendly and polite delivery teams and dedicated customer care associates.
I would like to thank you for the outstanding service that I received from sales associate Trevor Fusare and your delivery team. Two young lads, Henry Mathews and Lee Cummings, came to my house to make the delivery and they were very professional! They also made me smile and laugh. The driver backed down the street to get out, saving my $10,000 tree. Good employees like these are hard to find!
A customer called to inform me of her great experience with R&F. Her sales associate, Eugenia Kulpa, was a true professional who gave her space but was available to answer questions when needed. Her pleasant nature and knowledge of the product made her decision easy. She also said that she and her husband have been buying furniture for years but their first experience buying from R&F was topnotch and that they plan on shopping with us in the future.
Upon entering your store, I was greeted immediately with a handshake by a very pleasant woman who introduced herself as Nova. She spent a lot of time with me during the visit to make sure I was getting the right mattress and to explain different styles and prices. The whole time I was in the store, I never felt rushed or forced into buying. My shopping experience and Nova’s knowledge, patience and understanding are what made the sale. R&F and Nova have exceeded my expectations with everything from the first greeting all the way to home delivery. I’m a very happy and satisfied customer.
I wanted to drop you a note to express our extreme satisfaction with our recent experience with your store. We have been searching for a new living room and bedroom set since we got married; and when we found what we wanted, we worked with several representatives in your store to come to an agreeable price. We made the sale with Dawn Bomba, and the promised delivery date was honored. The two deliverymen were thorough, professional and assembled the furniture quickly. It was very heavy furniture, and the front doors to our home were very narrow. I was extremely surprised that they made it look effortless when they brought it all in. I was very happy with the delivery. Lastly, the quality and beauty of the furniture has completely enchanted our small home. We cannot wait to entertain now, and we will certainly recommend your store to our friends. Thank you again.
When we first walked into your store, I was prepared for a hard sell and high prices. The last thing I expected was to be offered spring water and to be shown every mattress that fit my criteria, including the less expensive ones. We found and bought a bed. We were also interested in a dresser—possibly two. We were shown several; and when we were debating over buying two now but were not sure if two would fit in our space, the salesperson, Darryl, encouraged us to wait and see how things fit with one first. What company does this?! He put the customer first and encouraged us to get the best value for our money. All I can really say is WOW! Because of Darryl’s service, we’ll be back to your store. I see a nice couch, dining set and that second dresser in our future! And all for less money than we were planning to pay at the so-called bargain-basement price stores. Thank you again for a great experience.