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Company Quotes

From Neil Goldberg, President and CEO of Raymour & Flanigan Furniture

All quotes provided are intended for use in print verbatim.

On Furniture Sales
“People are thinking about making the home a special place again, as it should be, and furniture is a big part of that. At Raymour & Flanigan, we are really focused on taking good care of the customer so that they have a real good experience; and over the years, that has proven to be a real long-term success formula.”

On Raymour & Flanigan’s Competitive Difference
“We have a simple commitment to our customers. We teach our associates how to make sure that the customer is well taken care of. We train them in every aspect of the business that we can. We built our Leadership Development Institute, which is quite honestly the envy not just of the furniture industry but of the retail world. We train our people and treat our people the way we want them to treat our customers, and that’s been a differentiator for us for over 60 years.”

On the Raymour & Flanigan Vision
“Our vision is to create the best possible shopping experience for our customers.”

On E-Commerce
“The Web is changing the face of all retail. Certainly in the furniture industry we have committed to being a leader. Our website is one of the highest trafficked websites in the furniture industry. We have a room planner, we have a credit application and we have all of our merchandise - a complete furniture catalog - on our website. Anything you can see in our store you can see on our website.”

On Community Giving
“We are committed to being a leader in the furniture industry and the communities that we serve, not just in terms of sales, but in every way possible. That means being there for our customers, our associates and our neighbors in the community. This philosophy has served us well over the past 60 years and is one that we hope will differentiate us for the next 60 and beyond.”