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Raymour & Flanigan's Platinum Protection Plan

Fabric Tears. Tables Chip. Cushions Stain.

Even with extra care and attention, furniture can end up damaged. Wouldn't it be great if you didn't have to worry about your new furniture? With our comprehensive, 5-year Platinum Protection Plan, you won't have to. It will give you peace of mind so you can thoroughly enjoy your furniture or mattress set without worries.

How to Make a Claim

If a stain or damage occurs to your furniture, call to file a service claim. If you are calling after hours, leave a message and we will contact you within 24 hours.


Call 1.866.475.9170
 


What's Actually Covered?

Fast, Friendly & Convenient Service You Can Trust

The Platinum Protection Plan is 100% backed and approved by Raymour & Flanigan, the 6th largest furniture retailer in the US. Our highly trained technicians will respond promptly and ensure you receive the best customer service experience possible.

  • No lengthy forms to fill out
  • No complicated claims process
  • No long wait times for service

Coverage Availability

Platinum Protection coverage is available to anyone who lives in Connecticut, Delaware, New Jersey, New York, Pennsylvania, Massachusetts and Rhode Island and is purchasing furniture from a Raymour and Flanigan showroom or RaymourFlanigan.com. We do not offer coverage on rugs and home decor items, which include lamps, wall art and florals.

Service Contract

This Raymour & Flanigan Platinum Protection Plan Service Contract (this "Plan" or "Service Contract") is a Service Contract between you, the consumer ("you," "your"), and R&F Furniture Protection Company, LLC, the seller and provider of this Service Contract ("we," "us," "our"). This Plan is not insurance, nor is it your original manufacturer's warranty. This Plan only applies to new fabric, leather, and vinyl upholstered furniture; wood and other hard surface furniture; and mattresses, up to a maximum of $30,000 in retail value, used in a normal indoor household setting. 

This Plan applies to the merchandise as identified on your sales ticket for which the Platinum Protection Plan has been purchased at the price shown on the sales ticket. 

This Plan is the complete and exclusive statement of the terms and conditions regarding our performance of service, and replaces any prior oral or written communications on that subject. 

This Plan is only valid in those states in which Raymour & Flanigan Furniture operates its full service showrooms.

Coverage Period

This Plan is valid for a period of five years from the date of delivery of your new furniture or mattress covered by this Plan (the "Term").

Requirements & Customer Responsibilities

In addition to your other responsibilities described elsewhere in this Plan, you must comply with the following requirements in order for a claim to be honored under this Plan.

Failure to meet any of the following requirements will result in a denial of service under this Plan.

  • You must be the original purchaser of the furniture and this Plan.
  • You must perform all routine and preventative maintenance recommended by the manufacturer.
  • You must report any stain or damage within 7 business days after noticing the stain or damage to 1.866.475.9170.
  • If a stain or damage occurs, you must protect the furniture against further damage.
  • The account on which the merchandise was purchased must be current and not in arrears.